TinyEYE Therapy Services connects passionate therapy professionals with schools to help children thrive. As pioneers of the first online therapy platform, we've delivered over a million sessions and continue to innovate to meet the evolving needs of students, educators, and families.

 

At TinyEYE, we believe every child deserves access to quality support, and every employee deserves to feel seen, heard, and valued. We're committed to building an inclusive culture where diverse backgrounds, experiences, and perspectives are celebrated.

·      Serve as the primary point of contact for contracted therapists and build strong, trust-based relationships.  

·      Understand TinyEYE goals and pain points and align actions accordingly.  

·     Collaborates with the Manager of Practitioner Engagement, providing feedback & anticipating practitioner needs, working together to proactively address to enhance client satisfaction.  

·      Address and resolve complex concerns, complaints, or issues effectively.  

·      Collaborate with relevant teams to find solutions and prevent recurring problems.  

·      Advises on the management of practitioner contracts  

·      Ensure compliance with contractual obligations and deliverables

·      Demonstrate an in-depth understanding of the company's products or services, to align expectations and practitioner experience.  

·      Collaborate with other teams to support process performance and product representation so that customers understand and enjoy our offerings.  

·      Prepare and deliver regular reports on practitioner performance, key metrics, and strategic insights.  

·      Utilize data and analytics to identify areas for improvement and growth opportunities.  

·      Oversee the development and maintenance of processes and reference materials.  

·      Post secondary education in Human Resources, Employee Relations, business, or related field. Hiring managers may consider related experience and training in lieu of an education, with 5+ years’ experience in employee relations.

·      Exceptional communication, negotiation, and interpersonal skills.

·      Proven ability to manage complex relationships.  

·      Proficiency in CRM software, data analysis tools, and office productivity applications. 

·      In-depth industry knowledge and market trends awareness.  

·      Problem-solving skills and a client-centric mindset.  

·      Ability to work independently and collaboratively.  

·      Understanding of employment law in Canada and the United States considered an asset.

·      As a life learner, pursues knowledge and development of skills related to the role.  

 

Thank you for your interest in becoming a part of our growing team! TinyEYE is an equal-opportunity employer. Applications are reviewed as submit and will continue to be accepted until this position is filled, at which time the job posting will be removed. Please respect our hiring process by not contacting any TinyEYE employee regarding this position. We thank everyone for their interest, but only those selected for an interview will be contacted.