Account Manager

remote
Saskatoon, Saskatchewan, Canada .
full-time . October 2, 2025

Description

TinyEYE Therapy Services connects passionate therapy professionals with schools to help children thrive. As pioneers of the first online therapy platform, we've delivered over a million sessions and continue to innovate to meet the evolving needs of students, educators, and families. At TinyEYE, we believe every child deserves access to quality support, and every employee deserves to feel seen, heard, and valued.

As an Account Manager at TinyEYE, you’ll be entrusted with retaining, expanding, and deepening partnerships with our existing school district customers. Your focus will be on ensuring students receive the support they need, teams feel well-served, and customers stay with TinyEYE year after year—often becoming our best referral source.

What We Offer

Fully remote, flexible work, with a people-first philosophy
3 Weeks of Vacation and 12 statutory holidays
2 wellness days and 5 sick days
Employer paid health, dental and HSA benefits
Commission structure

What You’ll Do

Lead Strategy, Service, and Success for Your Region, Build and Deepen Relationships That Last and Collaborate Across Teams

Ensure all customers resume services smoothly and on time, while identifying and capturing new growth opportunities tied to enrollment changes or increased needs
Partner with each customer to co-create a yearly service and success plan, including clear goals, key performance indicators (KPIs), and a cadence of check-ins—ensuring alignment, accountability, and shared visibility into outcomes, serving as a trusted strategic advisor committed to student success and school team well-being
Create and deliver polished, customer-facing documentation throughout the year—such as RFPs, performance summaries, and Customer Board Reports.
Apply tools like SWOT analysis, SMART goals, and forecasting to guide service delivery and account planning at both the district and regional level
Lead quality assurance initiatives, including our Net Promoter Score (NPS) survey process, to surface feedback and proactively improve the experience
Drive strategic renewal conversations, including rate proposals that support financial sustainability
Maintain strong awareness of funding access, service trends, and district-specific needs to inform your recommendations and service approach
Leverage TinyEYE’s Monarch system to showcase progress toward goals, highlight service impact, and support high-stakes conversations
Work closely with Service Coordinators, National Account Executives, Talent Acquisition Specialists, Finance, and Product teams to ensure consistency, insight sharing, and alignment
Coordinate practitioner contributions to customer outcomes, ensuring service quality and alignment with each district’s goals
Document all touchpoints with clarity and care—building accountability and enabling others to support the customer experience
Contribute to a culture of trusted partnership, operational excellence, and scalable success—all in service of helping more students thrive

What You Bring

5+ years in account management or customer success—ideally in education, healthcare, or a mission-driven service environment with a Bachelor’s degree or equivalent experience
Formal training in account methodologies is a strong asset (e.g., Sandler, Challenger, Trusted Advisor, or Certified Sales Professional/CPSA-aligned programs)
Experience leveraging results using a CRM such as Salesforce
You’ve worked in roles where service delivery, growth capture, quality assurance (e.g., NPS), and renewal seasons each demand a different strategic lens
Your customer service earns trust and generates promoters who recommend your company to others
Your communication is tailored, polished, and actionable and you lead purposeful meetings with clarity, structure and documented follow-up
You’re comfortable navigating contract terms, timelines, and budgets with clarity and professionalism
You take ownership of your commitments and follow through with reliability and focus
You seek out growth, bring back insights, and apply them to improve your work

Thank you for your interest in becoming a part of our growing team! TinyEYE is an equal-opportunity employer. Applications are reviewed as submit and will continue to be accepted until this position is filled, at which time the job posting will be removed. Please respect our hiring process by not contacting any TinyEYE employee regarding this position. We thank everyone for their interest, but only those selected for an interview will be contacted. Job title and compensation will be determined based on years of experience.

Compensation

$60,000.00 - $80,000.00 per year

Know someone who would be a perfect fit? Let them know!