Account Manager

remote
Saskatoon, Saskatchewan, Canada .
full-time . January 27, 2026

Description

TinyEYE partners with school districts to provide online therapy services that help children thrive. We’re hiring a Strategic Account Manager focused on retaining and growing long-term district partnerships.

This role is designed for professionals who have supported the same customers year over year, earning continued partnership through trust, consistency, and meaningful outcomes — not transactional sales.

This Role Is a Strong Fit If Your Experience Includes:

Owning a defined portfolio of customers across multiple years, including leading annual renewals, navigating budget cycles, and re-earning the partnership through demonstrated value
Managing longer, consultative account lifecycles where success is measured by retention, relationship strength, service continuity, and thoughtful growth — not quick closes
Working in environments where trust, credibility, and cross-functional follow-through matter more than pressure tactics, and where you remain accountable to customers well after the contract is signed

What You’ll Do

Manage and retain a portfolio of school district customers through annual renewal cycles
Serve as a trusted advisor to school partners, in shared advocacy for our students' experience
Co-create and achieve yearly success plans with goals, updates, and an intentional cadence of thoughtful touchpoints
Lead renewal and rate discussions with transparency and professionalism
Surface and act on customer feedback, concerns, or challenges
Collaborate with internal teams to ensure service quality, alignment, and continuity
Support thoughtful account growth aligned to enrollment changes, budgets, and district needs

What You Bring

3+ years of experience in account management or customer success roles with direct responsibility for long-term relationships, renewals, and account growth
Experience managing customers who renew vendor relationships annually or on a recurring cycle
Demonstrated ability to build trust, earn loyalty, and grow accounts through consultative, long-term relationships
Strong collaboration skills, high emotional intelligence, and comfort facilitating customer conversations
Experience using a CRM such as Salesforce
A post-secondary diploma or degree, or equivalent professional experience is an asset
Formal or self-directed learning in consultative, relationship-based selling or strategic account methodologies (e.g., Trusted Advisor, Challenger, Sandler, Certified Sales Professional/CPSA-aligned programs).
Experience with working alongside Indigenous communities is an asset
Background in education, healthcare, business, or other regulated service environments, with awareness of funding, compliance, or procurement is an asset

Why TinyEYE

TinyEYE is a long-standing provider of online therapy services for schools, committed to helping children thrive and supporting educators through respectful, long-term partnerships.

While we are a fully remote organization, our team is highly collaborative, connected, and supportive. We value shared accountability, cross-team collaboration, and a positive work environment.

Location & Benefits

Fully remote, flexible work, with a people-first philosophy
3 Weeks of Vacation and 12 statutory holidays
2 wellness days and 5 sick days
Employer paid health, dental and HSA benefits
Commission structure

Diversity, Equity, and Inclusion

TinyEYE is committed to fostering a workplace grounded in diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and identities and are committed to providing a respectful, inclusive work environment.

Employment decisions are based on qualifications, merit, and business needs. Equivalent experience will be considered alongside formal education and credentials.

Thank you for your interest in becoming a part of our growing team! TinyEYE is an equal-opportunity employer. Applications are reviewed as submit and will continue to be accepted until this position is filled, at which time the job posting will be removed. Please respect our hiring process by not contacting any TinyEYE employee regarding this position. We thank everyone for their interest, but only those selected for an interview will be contacted. Job title and compensation will be determined based on years of experience.

Compensation

$60,000.00 - $80,000.00 per year

Know someone who would be a perfect fit? Let them know!